Possessing the right research can be a game changer for businesses needing to know how they compare against competitors

It is also crucial when assessing levels of customer care – if customers have a good experience then they will return. If they don’t then they go away – and often tell others about it. Obtaining independent research to judge products, and services is the only way businesses can assess their strategy and position in the market. This is where mystery shoppers can help.

Mystery shoppers have long been used in retail environments checking out comparable services, products and customer service. It’s a popular option with over 50,000 mystery shopping trips being undertaken each month.

Mystery shoppers are exactly that – no one knows who they are or what they are doing when working. This means that their findings are honest, effective and informative. They provide feedback on both positive and negative experiences.

What type of market research can mystery shoppers become involved?

The answer is simple – anything!

All you have to do is ask us. We will provide mystery shoppers who will provide anonymous visits and honest feedback covering whatever subject upon which information is needed.

Among the research in which we have been involved are:

• Visiting retail stores to check out customer service or product knowledge
• Visiting exhibition stands to see how competitors are presenting their products and services
• Acting as office workers for a day to see if employees understand the company mission and vision
• Testing cosmetic products
• Undertaking competitor research
• Visiting restaurants
• Working with a record company to identify the most accessible, and easiest buying site to use so that they could make the right choice when promoting products.

Mystery Shopper Feedback

We collate all the feedback from our mystery shoppers and provide it in whatever format you require. Filters can be used to remove any unnecessary jargon or comments so that you get exactly what you need in a simple, easy to access format.

Why use us Envisage Agency for Mystery Shoppers?

We are the specialists in this field. For over a decade, we have been working with clients in almost every type of industry so we possess the background you need to obtain correct information.

We use only experienced, trained mystery shoppers.

With thousands of mystery shoppers on our database, we can provide exactly who and what you want anywhere in the UK.

Talk to us now and see how we can work with you.