Mystery Shoppers 

Envisage Agency have a database of over 30,000 Mystery Shoppers which means we can match the customer profile you need so we can give you accurate results.

Our mystery shoppers can work in many ways, face to face, online and over the phone.

We can provide reports and feedback in any format you require. We are very flexible and our goal as well as getting the information you need is to make the process as easy as possible for you.

Top 3 2020 mystery shopping stats and tips

1. Pre-pandemic – 50,000 mystery shopping trips are undertaken every month in the UK.
2.  1/4 of all mystery shoppers are also assigned to monitor 1-2 competitors and feed back on both positive and negative experiences
3. Poor customer service can have a massive impact on your business – negative Google Reviews can be devastating.  Alleviate that, and make sure not only your new customers get a good experience, but so do returning customers.

What type of things do we do market research for? 

The easy answer is ANYTHING!

Some of the things we have been involved in include :-

– Visiting exhibition stands to see how competitors interact and work
– A company hire staff to be office workers for a day to see if the company mission and vision were being followed
– A record company wanting to see how easy the buying process was on various music sites so they could decide which one to use and promote
– Testing of make-up products
– Competitor research
– Restaurant and retail outlet visits

Mystery Shopper Feedback 

We will feedback to you in a format you need and the information you need. We can filter it through taking out all the unnecessary jargon or comments.

We have been working with clients from all types of industries for over a decade so the odds are high that we have worked in the industry you need before.

To find out more then complete the form below or call us on 0844 800 0071.