Why should I give the best Check-in experience possible?

Remember, for your guests this is the first interaction of your event. It is cliché, but you only get one chance at a first impression.

Having a warm smile and an attentive FOH team will really set the day for your guests. If they have a bad experience from the off, you will have an uphill battle to win them over to your event.

Top steps to give the best check-in process

1.  Train your event staff – Each event has a unique system for check-in book your staff to arrive at least one hour before your first guests to ensure that they fully understand your procedures.
2.  Match the staff to the event – How your staff are presented is key. If your event is ComicCon you may want to consider different approaches than a b2b event for example.
3.  Help Desk – Key to good experience is to be able to find support if you need it. Put your most experienced team on help desk to manage queries.
4.  Clear Roles – Make sure that each member of your team has a clearly defined role.
5.  Check in tech – With so many apps to manage this, take the time to source an app that caters for your needs.
6.  Self Check in – Make sure to offer both human and computer check in options. But they are great to keep the queue moving for those willing.
7.  QR Codes – This allows for a swift and easy check-in every time.
8.  Internet bandwidth – Guests now expect high quality Wi-Fi onsite. Crucially, your team will need a strong connection for their check in server.

 Booking your event staff

 Envisage Promotions have thousands of event staff throughout England, Scotland and Wales so the location of your event can always be catered for. 

To make an enquiry or hire your staff for any event please call the events team on 0844 800 0071 for a fast and free quotation or click here to get in touch.