Frequently Asked Questions
Where possible and with notice prior to the event commencing we will try our utmost to assist you with any changes to your booking, once staff have been booked and confirmed any changes you make maybe subject to administration costs.
Yes, in most cases there will be costs involved with cancelling your booking. Please refer to our terms and conditions which you will have agreed to at time of completing your booking form. Any cancellations will need to be emailed to our office.
If requested, we aim to provide profiles for clients to choose their staff. The only time this would not be possible is if the event was taking place within 72 hours. But please discuss this with your contact or our Bookings Team.
We like to leave castings open for at least 24 hours. Our bookings team will at this stage review applicants and send over profiles of staff who fit the brief you have supplied. If you are not satisfied with the profiles, please speak to our bookings team and if time allows, they will review the casting and send further profiles if possible.
Yes, we can provide headshots of the staff booked for you in most circumstances, please discuss your requirements with our bookings team.
Our experienced bookings team will select staff for you that match your brief and job description unless you have requested otherwise.
Once your staffing has been confirmed and payment received, we will email over to you your staff details.
This is something you will need to discuss prior to completing your booking form.
Due to data protection and GDPR we are unable to provide you with staff email addresses. If you have a brief that you would like to share with your staff, please email this to clients@envisagepromotions.co.uk
Our preferred payment method is via BACS transfer. Please discuss with our Administration Team whether payment over the phone with a company credit card will be possible. We are unable to accept personal cards, debit cards or American Express.
Please see can I pay over the phone. In addition to this, there are many reasons you would not be able to make payment on a company credit card, these could be; (please note this list is not definitive.)
- You have no trading history with Envisage Group
- You are an overseas client
- When completing due diligence on your accounts these do not score highly on our in house credit score system.
This is not possible, we require payment in full prior to the event taking place.
It is very unusual for this to happen as we follow up on our staff and have a trusted check-in system. However, should this be the case and you haven’t heard from Envisage please contact us within an hour of the start time on 07810 550 202 or 0844 800 0071 and we will discuss the situation with you. As part of our booking process, we do offer a 24-hour replacement service where we will open casting at our earliest opportunity to replace your member of staff. However, if this is not convenient, we will work with you to reschedule your event (if possible) or offer a refund.
Staff are booked and briefed to arrive 15 minutes prior to the start time you have confirmed on your booking form. If you wish for them to arrive any earlier or work later than the agreed times please discuss this with our Administration team on 0844 800 0071 prior to the event starting.
Yes, if you would like to request a particular member if staff we will certainly contact them for you as part of the casting process. Requests of staff do not guarentee their availability, we will discuss this with you should your requested member of staff not be available.
This is very dependent on the nature, length and location of the event. We find that you will receive better results if for example your event was to run daily over two weeks, that we have a pool of staff to work with so they can have rest days.
We would suggest the following breaks as a guideline for you…
- Staff hired up to 4 hours – No break.
- Staff hired up to 6 hours – 20 minute break
- Staff hired up to 8 hours – 30 minute break
- Staff hired 9 hours or more – One 30 minute break followed by one additional 10 minute break.
Please do take the time to confirm when the staff will be having their break and for how long. This saves confusion later and everyone is clear. With regards to mascot performers this will vary from the above, please discuss this with us.
Our Bookings Team will take the time to understand your brief which you will have listed on your completed booking form. If they have any further questions, they will contact you to discuss these. Likewise, if you wished to discuss this further our Bookings Team are would be happy to hear from you. If you wish for the staff to review your website or literature beforehand, please let us know and we can make these arrangements. If you have time to run over your key objectives again on the day, great. This will help your staff better understand your expectations.
In regard to flyers, it’s always a difficult one because there are no exacts as lots of things and impact on how many are given out….
- The weather
- Footfall in the area
- Are the staff to simply give out flyers or also explain the content of the flyer?
- If there are queues of people (people at the football or a concert for example) lots can be handed out
- If the flyering staff have to search out people (town centre for example) the amount handed out is reduced
- If a client has a particular target market the amounts are reduced.
To give you an indication one person, outside/around a shop in a town centre simply giving out as many flyers as possible (not explaining the flyer) will hand out approx. 60 to 70 per hour providing there is footfall.
Staff will be briefed to wear what you have listed on the booking form. Should this be vague, we will look at the event detail and advise the staff accordingly. Generally, staff are briefed to wear black smart business attire or black trousers, jeans and top so all staff look uniformed, but again this is dependent on the job, location, weather and suitability. Staff can wear t-shirts or uniform that you wish to provide, we can provide sizes for you. Should you require staff to bring additional clothing for photo shoots, please make this known on your booking form.
Our Bookings Team have many years experience in this field and take great time and pleasure to make sure that when booking staff, we do not just put a ‘bum on a seat’ they will review the candidates and book staff that have the necessary experience.
Your happiness – it is important to us that you are delighted with the staff you have hired. So if for any reason during the event you not satisfied with their performance please contact us immediately (during the activity) so we can put this right for you.